- Customer Service
- Shipping
- Shipping Times within the UK
- Shipping Times within the EU
- 100% money back guarantee
- Returns
- Damaged, Lost or Stolen Merchandise
- Promotional Items
- Back Orders
- Delays
- Prices and Availability
1. Customer Service
The Blonyx customer support team can help you with absolutely any questions you have regarding your order. You can contact us at any time by emailing sales@blonyx.com, using the Contact form or by calling 1-(855) 5 BLONYX (256699). If you have already placed an order, please have your order number handy and include it in any email correspondence. All calls and emails are answered in the order in which they are received and, as a result, delays may occur from time to time. Contact made outside standard weekday (Pacific time) business hours will be addressed as soon as possible.
2. Shipping
Blonyx uses Royal Mail and Parcel Force to ship products within the UK and EU mainland. Orders qualifying for free shipping (standard orders) will be shipped by the cheapest possible method depending on size and weight of package. With alternative expedited shipping methods offered to UK based customers (Priority Shipping and Overnight Shipping options for example), quoted pricing is based on the weight of the entire order.
3. Shipping Times within the UK
a. Standard Orders
All standard orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays)
b. Priority Orders
Priority orders will be delivered within 2-3 business days (Monday through Friday, excluding holidays).
4. Shipping Times within the EU
We ship to wherever we legally can, which is most EU countries. All European shipments are made from our UK warehouse and transit times are
a. Standard Orders
All standard orders will be delivered within 5-10 business days (Monday through Friday, excluding holidays)
b. Priority Orders
Priority orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays).
5. 100% Money Back Guarantee
Blonyx products have all been thoroughly tested by top academic and scientific institutions. This research has shown the product to work and has been published in scientific journals. For this reason we offer all of our customers a 100% money back guarantee on all of our products purchased through Blonyx.com. If you find, after one month of product use while training, that the product has had no effect on your exercise performance, we will pay you an additional 10% of the cost for the inconvenience.
Please note that we do not accept 100% money back returns after 60 days from initial order date. In spite of this, please contact us if you do wish to return your product after this date; our customer support team will then work with you to refund 100% of all unused, resalable products in your order.
6. Returns
Returns are only accepted for merchandise purchased through blonyx.com. If you have purchased a Blonyx product though a reseller, please contact them and enquire about their return policy.
To begin the return process, contact Blonyx by emailing contact@blonyx.com, using the Contact Us form or by calling our toll free number: 1(855) 5 BLONYX (256699). Please include your order number in any correspondence. You will be issued a Return Authorization Number and will receive further instruction on our return procedure.
Be advised that the original packing slip is required for all refunds/reimbursements. Refunds/reimbursements are always made to the credit card used for the original purchase. Please allow two billing cycles for such credit to appear on your credit card statement.
Expedited shipping charges on the original order, such as overnight or priority services, cannot be refunded.
7. Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to the customer support team who will organize return of the damaged merchandise and an immediate reissue of the order. We are not responsible for lost or stolen merchandise, however our customer support team will attempt to assist you locate lost packages whenever possible. Stolen packages should be reported to the police as soon as possible.
8. Promotional Items
At this time we do not accept return of any promotional items.
9. Back Orders
Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may fall short of demand for periods of time. In this event you will receive an estimated time of availability and the choice of cancelling, substituting, or reserving your order.
10. Delays
Orders are typically shipped within 12-24 hours on regular business days. Upon placing your order you will receive a receipt by email. If an email receipt is not received within 24 hours of order placement, please contact our customer support team. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control.
11. Prices and Availability
Prices and availability of all products are subject to change without notice.